thank you!
On this page you’ll find some post project resources and our feedback form.
Thank you again for being a Rebecca St. John Design client.
Sincerely,
Rebecca
PRODUCT WARRANTIES
We stand behind our manufacturers' warranties and will work with our vendors to resolve any issues within the warranty period for defects on items purchased through Rebecca St. John Design.
Please notify us immediately if you experience any issues beyond normal wear and tear so we can work to rectify the situation.
PRODUCT CARE INSTRUCTIONS
While a majority of the items we source can be cleaned with basic gentle cleaners, some vintage and custom items require special care. If these instructions are not noted on the item itself, please contact us.
WOOD FURNITURE
Wipe furniture with a damp cloth, then wipe away any remaining moisture with a dry cloth. Using 100% cotton cloths is best. Use coasters for beverages. For low sheen wood, avoid wax-based and silicon polishes. Also avoid Windex and abrasive cleaning products.
UPHOLSTERED FURNITURE
Protect your furniture from direct sunlight and excessive humidity and dryness. Vacuum furniture regularly with a soft brush attachment. Blot stains with a clean, white cloth and check the cleaning code under the cushion for further instructions. Do not machine wash cushions. Avoid abrasive cleaning products.
PERFORMANCE FABRICS
Lightly scrub the affected area with a sponge or soft bristle brush. Make sure to work from the outside of the stain inward and rinse your sponge or brush often. Blot and thoroughly rinse fabric with water until the stain is cleaned. Some performance fabrics can be treated with products like Tide or Dawn. Check the cleaning code to be sure. Avoid hard scrubbing so the fabric doesn't pill.
INVOICES FOR YOUR RECORDS
HOW TO ACCESS YOUR PAID INVOICES
In the event you should need a copy of any of your paid invoices, you can log into your client portal in Mydoma to print or download. In the left hand side of your portal you’ll see all your files. You can access your project in your client portal in Mydoma.
Please note: your project will be archived after two months, but can be reactivated if needed.
PAINT SCHEDULE
We recommend labeling your paint cans by room and storing them in a cool dry location. You'll receive a separate email detailing your paint schedule, if we selected paints for your project, and we recommend printing the information and storing it with your paint.
To care for painted surfaces, we recommend the following:
Determine your paint finish. Eggshell, satin or semi-gloss sheens are typically more durable than flat finishes.
Dust your walls before washing them.
Start with water and a clean damp sponge.
Begin at the top of the wall and work in small sections using gentle circular motions.
Dry the area with a clean, soft cloth.
Detailed instructions for Benjamin Moore paints can be found here.
Detailed instructions for Farrow & Ball paints can be found here.
Detailed instructions for Sherwin Williams paints can be found here.
Never use glass or household cleaners on walls, and always wait 14 days to clean freshly painted walls.
FUTURE PROJECTS
We would love to work together on your next design project! Please reach out when you’re ready so we can talk through details. From there we'll customize a proposal that will lay out exactly what we recommend to achieve those results.
If you have a smaller project in mind that doesn’t require renovations and project management, we’d love to schedule a design day where we’ll pull together a design plan you’ll feel confident implementing on your own.
PROJECT FEEDBACK
We'd love to hear your feedback on your design experience with Rebecca St. John Design. As a small business, we’re always working to improve our process and client experience and welcome your input.
Please use the form below to provide insights about your experience. It should take no more than a few minutes of your time.
Thank you again for the opportunity to work together. It was an honor to design a space for you and your family to enjoy for years to come.
~Rebecca